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Helping Customers Understand Your Products or Services

Buyers need to understand the value of what they are purchasing

Conversion is one of the greatest challenges most businesses face when selling, whether that’s in person, over the phone or online (virtually). That flickering moment of indecision before clicking the buy button is the difference between proceeding through the checkout and abandoning the cart. A frustrating moment for many on […]

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The Top Five Metrics for Closed Loop Marketing You Need to Know NOW!

Measuring metrics for Closed Loop Marketing allows you to really understand where your business is succeeding and where it needs work. Business decisions are made successful after looking to the data to gain understanding of performance in specific areas. Closed loop marketing metrics relies on analytic reporting, as a continual […]

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“Showrooming” and the Next-Generation Retailer

Showrooming - crisis or opportunity for online sales

On May 19th, The Age newspaper (in Australia) reported on a story that suggests the rise of smart phones and smart phone applications (apps), spells doom for our struggling retail industry. In the article, “The app crisis alarming Retail“, Adele Ferguson, shares insight into Amazon’s Price Check application and the […]

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5 Conversion Centered Design FAQs Answered

5 Conversion Centered Design FAQs Answered

Conversion Centered Design: 5 questions answered Conversion centered design is often associated with the exclusive domain of online retailers. The truth is, any business expecting results from their online efforts can (and should) be looking for conversions. Whether it’s a contact request. A whitepaper download. A newsletter signup. Each is […]

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Why Making Everything About SEO may be Hurting Your Site

It's not all about SEO

Not Everything in a Successful Website is About SEO Not everything on the internet is about SEO – Search Engine Optimisation. The SEO industry is reluctant to admit this, but it’s true. Sometimes the reason your site is failing is because, simply, it’s failing. There are many reasons your customers […]

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The Online Customer Lifecycle

If there were a way of thinking about your website that would make it possible to literally guide your visitors into making a purchase and becoming customers, how would you know? Understand where in the Online Customer Lifecycle your customers are at any point in time and you will.

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Where Drip Campaigns Can Stop Sales Funnel Leakage

When building a sales funnel it can be easy to forget that ‘People love to buy, they just don’t like to be sold to.’ There’s a kind of paradox here which can get you into all sorts of bother if you aren’t paying attention to what is going on with […]

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How To Test Your Offers In The Market

Testing your offers is one of the most often overlooked details of starting a new business, or when launching a new product.

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